FAQ

We own a strong product team to source and find products all over the world. We always get the best offers so to provide our customers with the best price.

No, BiancoTrading only sells items in Brand new condition and all items are 100% genuine.

We currently accept payment via PayPal only.

No, we only accept full payment.

Sorry, we do not provide a trade-in service for any product.

Yes, BiancoTrading provides 12 months in house warranty for our major items. 

We offer a 14 days return policy.

Yes, if you would like to cancel your order, please contact us by submitting a support ticket to inform us of the cancellation. We only accept orders to be cancelled when they are still in the processing status and the order has not been packed yet.

Our Customer Support service hours are 9:30– 18:00 (GMT+1) on Monday – Friday.